Concierge
WHAT SHIPPING OPTIONS ARE AVAILABLE ON DERAIN?
Currently, we ship via USPS & UPS to the U.S. and U.S Territories. As a convenience for our customers, we offer complimentary shipping on all orders.
CAN I SHIP MY ORDER TO AN INTERNATIONAL LOCATION?
Our website only ships to U.S. and Puerto Rico.
WILL I BE CHARGE SALES TAX ON MY PURCHASE?
Derain is required by law to charge state and local sales tax for orders shipped to states where we conduct business. Therefore, all Roberto Coin online and phone orders will include sales tax where such taxes are imposed by the destination state. Applicable sales tax will be added for deliveries withing the following states: CA, FL, MA, NC, SC, UT.
WILL MY DERAIN PURCHASE ARRIVE GIFT-WRAPPED?
Yes. It will be wrapped in our exclusive Derain packaging and a certificate of authenticity will also be enclosed.
CAN I INCLUDE A PERSONALIZED GIFT MESSAGE WITH MY PURCHASE?
Yes. Please request this prior to completing your order.
WHAT IF I NEED EXTRA HELP OR ADVICE ABOUT MY PURCHASE?
Our knowledgeable experts can assist you in selecting the ideal product, either for yourself or as a gift. Feel free to reach out to our customer care team directly Monday through Friday.
IS IN-STORE PICKUP AVAILABLE FOR ITEMS PURCHASED ON DERAIN
Not at this time.
HOW CAN I CHECK ON AN ORDER I PLACED ON DERAINCOM?
For updates on the status of your order, kindly reach out to cs@derainbywolfers.com at Derain.com and provide them with your order number.
HOW CAN I MAKE RETURNS OR EXCHANGES?
An invoice will accompany your package with the instructions and conditions for returns and exchanges. For products purchased through a boutique, please contact the store directly. For further assistance, please contact cs@derainbywolfersus.com
ARE PRICES ON DERAIN.COM SUBJECT TO CHANGE?
Yes, prices are subject to change.
WHAT PAYMENT METHODS ARE ACCEPTED ON DERAIN.COM?
We accept the following forms of payment for order placed on Derain.com: American Express, Visa, Mastercard and Discover. For your convenience, your credit card information can be stored in your DERAIN.COM account. This is secure information and cannot be accessed by anyone other than the account holder. For more information, see our Privacy Policy. For added security, your billing address at DERAIN.COM must exactly match the address on file at your credit card company.